Teams often ask which approach is right for connecting AI to company knowledge. The answer depends on how often information changes, how answers must be verified, and who needs access.

Search

Well-structured search helps people find the right source quickly and remains the foundation of most knowledge systems.

Retrieval-augmented generation (RAG)

RAG retrieves approved source material and uses it to draft responses, making it easier to review where an answer came from.

Fine-tuning

Fine-tuning adapts a model’s behavior or style. It is rarely the first step for keeping answers current with changing documents.